Bitbucket account - email error

juanmanuelgallejones

I have another Bitbucket account with a different email address, where all the repositories are located, and of which I am an administrator.

The email domain, and therefore the email address, was deleted, and I cannot access the Bitbucket account because I cannot receive the 6-digit code.

Is it possible for support to override this verification so I can log in with the username and password and change the email address to a new one?

If this is not possible, how can we resolve this access issue?

 

Thanks for your help!

Patrik S

Hey @juanmanuelgallejones ,

and welcome to the Community!

I can see you have opened a support ticket with us for this issue. One of our support engineers will be in touch with you in that ticket soon.

I'd suggest focusing the investigation in the support ticket to avoid any confusion that may arise from discussing the same issue in multiple places.

You can access all your opened support cases by navigating to https://support.atlassian.com/requests/

Thank you, @juanmanuelgallejones !

Patrik S