I'm not receiving bitbucket invitations on my email

Question

Hi,

Workspace admin sent me an invitation to collaborate on a project but the invitation email doesn't arrive at all. He tried to resend the email but it didn't work either. He also tried to cancel the invite and do it again.

Could you please check this problem?

Patrik S · Answer

Hello @Michal Zajic  ,

and welcome to the Community!

It seems you may have globally unsubscribed to all Atlassian notification emails, and that can prevent you from receiving product invitations.

In order to enable it again, you can follow the steps below:

* Log in to id.atlassian.com using your email (Or navigate to that link if you're already signed in).
* Click on your avatar, then select Account settings.
* Click on the Email tab.
* Click the email preferences center link.
* Check the Product Surveys and Invitations section and make sure Product Invitations is selected.

Reference - Manage email and notification preferences

Once you update the settings to enable product invitation emails, you can ask the workspace admin to cancel the current invitation and send you a new one to trigger a fresh email.

I hope this helps! Let us know in case you have any questions.

Thank you, @Michal Zajic  !

Patrik S

Nikola Perisic · Answer

Welcome @Michal Zajic

Usually, this is because emails get blocked by Atlassian in order to prevent spam.See example: https://community.atlassian.com/forums/Bitbucket-questions/Not-receiving-bitbucket-invitation-emails/qaq-p/1504729

Atlassian team is also part of this community, so they should be answering to you.