Why some of the tickets show as Done but still unresolved?
Hello, @Super Diego ! Welcome to the Atlassian Community!
In your workflow, the transition to the status "Cancelled" might not have a post-function to set the resolution.
When configuring your teams' workflows it is recommend to make sure that the Resolution field is set whenever work transitions to done or cancelled, so the tickets are shown as resolved.
In this Atlassian documentation [LINK HERE] you can learn more about best practices and how to configure your worklfow to automatically set resolutions, so they are not shown as unresolved.
I hope it helps.
@Izabela França Thank you for the feedback.
When I tried to add a post function, I don't see the option to add "The resolution of the issue will be set to Done."
@Super Diego , you should add the post function. Let me show step by step how to add the new post function:1. Click on "Add post function"
2. On the next screen, choose the option "Update issue field"
3. After that, choose the "Resolution" field and choose the resolution you want to set
4. Add the post function and publish the workflow draft.
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