Jira DataCenter Version 9.12.16 wil not start on Redhat Linux Version 8

Question

Rebooted a Jira 9.12.16 Webserver running on Redhat Version 8

Jira getting a bootstrap error when trying to start

[root@lc1rhapp01 logs]# tail -f catalina.out
2025-05-07 02:14:17,868-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStar tupLogger] Running Jira startup checks.
2025-05-07 02:14:17,869-0400 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraSta rtupLogger] Startup check failed. Jira will be locked.
2025-05-07 02:14:18,035-0400 JIRA-Bootstrap INFO [c.a.jira.startup.Launcher ContextListener] Startup is complete. Jira is ready to serve.
2025-05-07 02:14:18,037-0400 JIRA-Bootstrap INFO [c.a.jira.startup.Launcher ContextListener] Memory Usage:
---------------------------------------------------------------------------- -----
Heap memory : Used: 109 MiB. Committed: 384 MiB. Max: 3072 MiB
Non-heap memory : Used: 58 MiB. Committed: 114 MiB. Max: 1536 MiB
---------------------------------------------------------------------------- -----
TOTAL : Used: 167 MiB. Committed: 498 MiB. Max: 4608 MiB
---------------------------------------------------------------------------- -----

Martin Neal_c1bzxo · Answer

Thanks for your quick reply

We attempted to upgrade from 9.12.16 to 9.12.22

Got the bootstrap error

So we rolled back to a VMWARE Snapshot

But after the rollbackup to the original image we get the same bootstrap error

Alexis Robert · Answer

Hi @Martin Neal ,

is this a new install ? Did you remember to update the config files for JIRA_HOME for example : https://confluence.atlassian.com/adminjiraserver0904/setting-your-jira-application-home-directory-1188768789.html

It could also be a permission issue with your database if you already went through the setup process. I would check that the db user can write to the database for example.

Let me know if this helps,

--Alexis