How do I cancel this cancer subscription????

Question

I've spent whole fuckin hour trying to cancel this free licence in order to delete Atlasian account.

How do I remove it?

I have no workspaces, nothing.

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There is no option to cancel.

When I click manage subsription it just takes me to profile page: bitbucket.org/account/settings/

If click "Delete account" it just takes me to general Atlassian settings with the same shit:

* This account is related to active accounts that are set to AUTO-RENEW.
* This account is the primary billing contact for one or more products.
* This account is a technical contact for one or more products.

So I'm literally subscribed to something that does not exist.

Is there an actual support team I can contact? Or should I just contact some1 regarding GDPR in EU?

Syahrul · Answer

G'day, @[deleted]

Welcome to the community!

You are unable to delete your account because the workspace with active billing has been deleted and is currently in a soft-deletion status. The workspace will be permanently deleted 30 days after it was initially deleted. Once this period has passed, you will be able to delete your account on the 31st day.

Regards,
Syahrul

unknown · Answer

@Sanam Malleswari I updated my post

Sanam Malleswari · Answer

Hi @[deleted]

Try to click on the Manage subscription option under the Support Expires column. You can cancel the subscription.
Even, I have struggled recently with the same issue.