Jira Automation – Rule fails due to “No transitions were performed by this user”

Question

Hi everyone,

I’m trying to create a Jira Automation rule in Jira Product Discovery that transitions an idea to the “READY FOR USER STORY” status when a custom field (Architecture Status) is set to Done.

Here’s what I’ve set up:

* Trigger: Field value changes → Architecture Status = Done

* Action: Transition issue to READY FOR USER STORY

The rule fires, but I consistently get this error in the audit log:

❌ No transitions were performed by this user.

Here’s what I’ve already checked:

✅ The transition is possible manually from the current status

✅ The Automation user has permissions

✅ The workflow allows transitions to “READY FOR USER STORY” from all other statuses

✅ There are multiple transitions leading to the same status (READY FOR USER STORY), with different labels like “Transition to”, “Need US”, “US to be done”, etc.

Question:

What should I do to make it works?

Thanks in advance for your help!

Valerie Knapp_dpp5c6 · Accepted Answer

Hi @Arthur Mora , welcome to the Atlassian Community and thanks for your very detailed post. It's always helpful to have a good starting point!

Is there any reason why you are using a condition and not just triggering the rule on the value of done being indicated in your field?

I appreciate that's not the error you're getting but I wondered if changing approach would help.

Best wishes

Bill Sheboy · Accepted Answer

Hi @Arthur Mora -- Welcome to the Atlassian Community!

Do any of the transitions in the workflow have validators for required fields?

You note "Automation user has permissions".  Does the rule actor have permission to change Ideas, such as a user with Creator would?

Kind regards,
Bill

Alexander Hohmann · Accepted Answer

Hello @Arthur Mora, just in case: last time I encountered that problem it was because the transition was restricted to certain project roles and I had not included the project role "atlassian-addons-project-access", which enables automation to execute the transition. Also, I had to add that project role "atlassian-addons-project-access" to the permission scheme.

Cheers,

Alexander

Arthur Mora_wq0v1d · Accepted Answer

Thanks guys, it worked! Here is my final flow so that can help other people: