How do we recover our Repos if they are missing suddenly?

Question

We logged into our account for bitbucket today and we were wondering how can we recover our repos?

We have tried contacting Support but we just get put into a loop or being redirected to docs and no real way to create a ticket with support. Any help or advise would be great

Phil C_66l19w · Answer

Hi @Mac_Hoque,

I checked the workspace you referenced and I can confirm there are private repositories hosted on the workspace. However, it looks like you do not have access to that workspace.

Next steps:

Please reach out to an workspace admin and they can invite you to the workspace.

- Phil

Daria Kulikova_GitProtect.io · Answer

Hello @Mac_Hoque  and welcome to the Atlassian Community,

To be sure that in any case, data is recoverable, it's better to have a backup. It can be exported files from Bitbucket on your local device, DIY backup option, or backup software that can help you automate the backup process, for example, GitProtect backup & Disaster Recovery software.

Here you can read more about different options to back up and restore Bitbucket: https://xopero.com/blog/en/best-bitbucket-backup-tools-for-secure-data-protection/

Regards,

Daria

Mark C · Answer

Hi @Mac_Hoque

Welcome the community.

I checked the workspace on my end, however, I didn't see any deleted repositories recently.

Could you confirm if there's any deleted repos recently?

Regards,
Mark C