I have lost access to my repositories

Question

I have 3 repositories in my bucket "bitbucket.org/earmaster-bucket/" and I am (was) the owner of all of them. Now I am told "No repositories in this project". It has been years since I accessed them last time, so I don't know when it has happened.

I have a developer that has worked on these projects and he can access them as expected. He can also see me as a user with access, but he is not the owner so he cannot see or change permissions.

I guess this has happened during a migration (to Atlassian?) of Bitbucket sometime in the past.

Syahrul · Answer

Hi @Hans Jakobsen

Thanks for the update. I can't share the name here, so I am raising a support ticket on your behalf to share the details that you can check at our support portal:

https://support.atlassian.com/requests

Regards,
Syahrul

Hans Jakobsen · Answer

To my knowledge there is only me (hans@earmaster.com) and the developer (od@swx.dk) that should have access to these repositories. If another email is used it might be for a previous developer with an email that no longer exists on our domain?

Could you reveal what email is being the owner of the repository? - then I could set it up as an alias to my own email, so I can reset its password.

Syahrul · Answer

G'day, @Hans Jakobsen

Welcome to the community!

The repository still exists in the workspace, but it seems the issue might be related to your account. I can see that it's using a different email address than the one you used to raise this question.

I recommend trying any other email addresses you might have used to log in previously.

Let me know how it goes

Regards,
Syahrul