Jira Product Discovery - insights get lost when merging ideas

Question

Hi there,

I found that when I'm merging ideas when there are two of the same topic that the insights get lost. This happens when there are more ideas of the same topic and I merge the first idea into a second and merge the second idea into a third one. Then, the insights from the first idea do not show anymore on the third.

This is very bad and a dealbreaker for me to continue using the JPD.

Anyone has a solution for this?

Hermance NDounga · Answer

Im' not sure if you mean all the comments from all ideas under just one ? That's not possible. But if you merge two ideas together, all comments from both ideas will be under one.

Chrystal Omotunde · Answer

Hi @Hermance NDounga what if you want to merge and have all comments merge into one idea? Is that possible?

Hermance NDounga · Answer

Hello Valerie,

We cannot reproduce the issue on our end. I've just recorded a loom, where I have 3 ideas, with 3 insights, and merge idea 1 with 2 and then idea 2 with 3, and at the end in idea 3, there are 3 insights.

Is it possible that maybe you unchecked some parameter during the merge, meaning insights were not kept? https://www.loom.com/share/50c3b017103c45e5b321a58ba028d4d3?sid=c933818f-3ef2-450a-be68-8ca95caa29d3

Otherwise if you can reproduce the issue, don't hesite to contact our support team via support.atlassian.com/contact

Best Regards,
Hermance
Sr. Product Manager @ Jira Product Discovery