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Migration/upgrade from JIRA 8.4.4 to 10.3.3 - missing App data (jira-board)

Kiran Chandrashekar

We are a not for profit org and stuck on an old version of JIRA 8.4.4. we have a free license owing to being non-profit.

we have successfully upgraded from 8.4.4 - 8.4.x(STEP1) - 9.x.x(STEP2) - 10.3.3(STEP3). This is the path of migrations we have used (upgrading mysql from 9 to 12 1o 15 and jdk from 8 to 15). All good so far. In each step, we exported JIRA data and imported it after an upgrade (pretty standard thing to do)

However, we assumed apps installed and their data would be exported for each upgrade. we did not install apps in STEP1 and STEP2. We installed app (jira-board) in STEP3 only to discover no past data is available.

so, how do i resolve this?

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Piotr Witka

Hello @Kiran Chandrashekar !

Can you drop here link to app (jira-board) you mentioned and list versions used? Why you exported JIRA data and imported it after an upgrade ?

Piotr

Kiran Chandrashekar

Work Management for Jira | Atlassian Marketplace -

jira-board is called work management for JIRA now

Installed version:
4.2.2
Available version:
4.13.1
Vendor:
C4F
Support:
Supported by vendor
App key:
com.c4f.jira-board
License details:
Unlimited-user community license, Standard, expires 29/May/23

RE: export JIRA data and import, First I upgrade from 8.4.4 to 8.4.20. I export data in 8.4.20 to xml. Next I upgrade from 8.4.20 to 9.x.x. Then I import the 8.4.20.xml. Bring everything up and do the export again. repeat the same on 10.3.3. This is how I understood migration process is - a series of steps where data migration needs to happen

Piotr Witka

Hi @Kiran Chandrashekar ! I suppose problem is that you overwrite jira database with xml backups of system. If upgrade scenario you described was done on nonprod you can try recover baseling instance and do all this upgrades as you did but without doing xml imports. Please also ask for advice from plugin vendor C4F. Other thing I would try is to use Configuration Manager for Jira to see it this missing configuration elements could be replucated from baseline system. BR Piotr

Kiran Chandrashekar

what about my data? If i dont import XML backup, how will I recreate and migrate to the new version? please note i am on java 8/psql 9 and jira 8.4.4 with a lotta data...idea is to migrate to the latest LTS version

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