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Add watcher option on JIRA ticket does not populate existing users

Péter Mátyás_th3tsq

Dear community,

It seems, add watcher option on JIRA ticket does not populate existing users.

It does not even accept a user, if I type the user name.

If I could assign the ticket to a certain user, why is it impossible to add as watcher?

Thank you community!

Peter

Accepted answers

Péter Mátyás_th3tsq

Dear community,

Thank you for the hints!
The solution was to add my user to jira-software-users group as well.

It seems, the jira-admin gives you the role to manage JIRA tickets, but does not work all the features.

Regards,

Peter

All comments

Kris Dewachter

Hi @Péter Mátyás ,

Welcome to the Atlassian Community.

Can you check in the "Global Permissions" if you have the "Browse Users" permission.

Also, are the users you are missing active? Do you see some users, and not others ?

Best regards,

Kris

Pramodh M

Hey @Péter Mátyás

Welcome to the Community!

Have you checked if the users have the "View Voters and Watchers" permission as referred here in the below documentation

https://support.atlassian.com/jira-software-cloud/docs/watch-share-and-comment-on-an-issue

Thanks,
Pramodh

Marc -Devoteam-

Hi @Péter Mátyás

Welcome to the community.

@Pramodh M and @Kris Dewachter provide right options to check.

Who do you want to set as watchers, other Jira users, or other customers?

For other customer you must use the field "Request Participants".

The "Watchers" field is only for user with a license in the system and have access to the JSM project as agent or contributor.

https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/

Péter Mátyás_th3tsq

Hi Kris,

Yep, I have.

I also a member of jira-admins-company:
"Grants access to the administration features for all Jira products on company"

Also, are the users you are missing active? Do you see some users, and not others?

--> I cannot populate any of the users. Yes, they are active.

Thank you,

Péter Mátyás_th3tsq

Hey Pramodh,

I'm JIRA admin. I have the permission,

Tha problem is, JIRA does not populate/accept users that I type in the field.

Thanks,

Peter

Péter Mátyás_th3tsq

Who do you want to set as watchers, other Jira users, or other customers?

--> We have been using this for a while, but now, it seems it stopped working.

Thanks,

Peter

Péter Mátyás_th3tsq

Same project with existing Watcher above.

Same project, but cannot add "Att..."

Marc -Devoteam-

Hi @Péter Mátyás

Has there been a change on the permission scheme or have user been assigned a different project role?

Which role is assigned to all the users on the project and what permissions does this role has assigned on the permission scheme used in the project?

Péter Mátyás_th3tsq

Dear community,

Any orher ideas?

Shall I report it as a bug?

Thanks,

Pete

Péter Mátyás_th3tsq

Dear community,

Thank you for the hints!
The solution was to add my user to jira-software-users group as well.

It seems, the jira-admin gives you the role to manage JIRA tickets, but does not work all the features.

Regards,

Peter

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