Email removed

Question

Hello,
I tried to reconnect to one of my (very) old BitBucket accounts associated with my email address.

It seems I made a mistake while logging in (with Google Auth probably), because I received the following email:

"One of the confirmed email addresses (my email here) associated with Romain SIMON was removed because someone else verified ownership of the address on a different account. If you did not make this change, please email support@bitbucket.org."

It is absolutely crucial that my old repositories are not deleted — I would like to recover the old projects stored there. I'm afraid I may have lost the source code permanently!

Could you please help me regain access to these repositories?

What should I do?

Theodora Boudale · Answer

Hi Romain,

Every Bitbucket Cloud account has a primary email address. It is also possible to add email aliases to an account via this page https://bitbucket.org/account/settings/email/, for tracking commits from other email addresses. Log in is only possible with the primary email address.

It is not possible to remove the primary email address of an account. The email you shared is sent when someone creates a new account with an email address that used to be an email alias to another account. A primary email cannot be removed from an account.

The Bitbucket account with the same email address as your community account was created approximately two weeks ago. The only way to access your older account is by logging in with its primary email address. If you don't know which one it is, please see from my previous reply:

If you don't remember which one it is, you can try logging in to https://bitbucket.org/ with any other email addresses you own. Please keep in mind that if you get asked to create a Bitbucket username after logging in with a certain email address, this means that there is no Bitbucket account with that email address as the primary, so you can skip the email from this process.

Kind regards,
Theodora

Romain SIMON_ezi4az · Answer

No, doesn't work.

But I found the right email address, because in this email adress I have received :

Important information from Bitbucket
One of the confirmed email addresses (same email here that my previous post) associated with Romain SIMON was removed because someone else verified ownership of the address on a different account. If you did not make this change, please email support@bitbucket.org.

When I logged in with this account, no account creation has been asked. But It ask me to create Workspace... and my repositories his empty.

I use password manager, and I found my account, but It's not an email address, it's a Username... my account is verry old.

I know also the workspace slug in the URL... I don't know what I can do... :'( :'(

Theodora Boudale · Answer

Hi Romain,

Based on the email you received, the email address you tried to log in with was not the primary email of your Bitbucket account, but an email alias. Log in to Bitbucket Cloud is only possible with an account's primary email address and not with any aliases added in this page https://bitbucket.org/account/settings/email/. If you attempt to log in with an email alias, you will be prompted to create a new account (which is what you did, based on the email).

You will need to log in with your account's primary email address (the old account, not the new one you created accidentally). Your repositories are not deleted if you create a new Bitbucket account, you will just need to log in with the correct email address to access them.

If you don't remember which one it is, you can try logging in to https://bitbucket.org/ with any other email addresses you own. Please keep in mind that if you get asked to create a Bitbucket username after logging in with a certain email address, this means that there is no Bitbucket account with that email address as the primary, so you can skip the email from this process.

Kind regards,
Theodora