the emails that events trigger come late to users

Question

hi

After using a transition , it sends an email to some users, i have a problem becuase that mails come late (5 hours later) to the users.

is there a way JIRA sends email quickly?

thx

Tarun Sapra · Answer

Check the JIRA mail queue.

Please go through this document - https://confluence.atlassian.com/jirakb/notification-mail-slow-to-arrive-or-having-huge-delay-397803670.html

Steven F Behnke · Answer

Consider opening a support issue with Atlassian.

This can happen due to misconfiguration of the server or if your email provider is throttling your emails. It has several causes, but this is not usually a 'JIRA' problem per say. JIRA normally sends emails immediately. I suspect JIRA is sending them normally and they are getting caught up elsewhere.