Hello, I'm trying to create an automation that should send a message to a user assigned to a custom field when a US is moved to a certain column. I didn't understand how to do it with the options I have: When I looked at how to do it the results I got were that I need to switch from webhook-based Slack automation to the native Slack-Jira integration. Can someone explain? Thanks!

Hi @Ofir Oxenberg -- Welcome to the Atlassian Community! After the changes to the Slack interface Jira automation uses, it is no longer possible to send a direct message to a Slack user. (There is a workaround, but it requires creating a separate channel for each user...although I have not tried that.) What is possible is to mention the user using their Slack ID value. For that to work, the Slack ID values must be captured from Slack and stored in Jira, such as with user entity properties. Once set up, this makes it easy to mention them in the Slack message, such as with: Setting it up is the challenging part. To bulk-set all the data for users, please see this article from Atlassian: https://community.atlassian.com/forums/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605 To instead try this out, or only set up a few users, another automation rule could be used, such as described in this post I wrote: https://community.atlassian.com/forums/Jira-questions/Re-Re-Iterate-through-JQL-result-of-issues-extract-cer/qaq-p/2916834/comment-id/1081211#M1081211 Kind regards, Bill

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Automating a slack message to a user that is tagged in a custom field

Ofir Oxenberg

Hello,

I'm trying to create an automation that should send a message to a user assigned to a custom field when a US is moved to a certain column.

I didn't understand how to do it with the options I have:

Screenshot 2025-04-10 at 15.43.39.png

When I looked at how to do it the results I got were that I need to switch from webhook-based Slack automation to the native Slack-Jira integration.

Can someone explain?

Thanks!

Accepted answers

Bill Sheboy

Hi @Ofir Oxenberg -- Welcome to the Atlassian Community!

After the changes to the Slack interface Jira automation uses, it is no longer possible to send a direct message to a Slack user. (There is a workaround, but it requires creating a separate channel for each user...although I have not tried that.)

What is possible is to mention the user using their Slack ID value.

For that to work, the Slack ID values must be captured from Slack and stored in Jira, such as with user entity properties. Once set up, this makes it easy to mention them in the Slack message, such as with:

<@{{issue.reporter.properties.metadata.slack_id}}>

Setting it up is the challenging part. To bulk-set all the data for users, please see this article from Atlassian:

https://community.atlassian.com/forums/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

To instead try this out, or only set up a few users, another automation rule could be used, such as described in this post I wrote:

https://community.atlassian.com/forums/Jira-questions/Re-Re-Iterate-through-JQL-result-of-issues-extract-cer/qaq-p/2916834/comment-id/1081211#M1081211

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Ofir Oxenberg -- Welcome to the Atlassian Community!

What is possible is to mention the user using their Slack ID value.

<@{{issue.reporter.properties.metadata.slack_id}}>

Setting it up is the challenging part. To bulk-set all the data for users, please see this article from Atlassian:

https://community.atlassian.com/forums/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

To instead try this out, or only set up a few users, another automation rule could be used, such as described in this post I wrote:

https://community.atlassian.com/forums/Jira-questions/Re-Re-Iterate-through-JQL-result-of-issues-extract-cer/qaq-p/2916834/comment-id/1081211#M1081211

Kind regards,
Bill

Ofir Oxenberg

Thanks, Bill!

I'll try that

Kind regards,

Ofir.

Bill Sheboy

Hi @Ofir Oxenberg

Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks!

Ofir Oxenberg

Thanks @Bill Sheboy

Marked!

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