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How to mention the user in the comment text when using the JMWE Groovy Template

jira_admin_cu

Hi Team,

We would like to add a comment to the ticket using the JMWE "Comment Issue Post Function." I want to tag (mention) both the reporter and the assignee of the ticket. I have tried various methods mentioned in other articles, but none have worked. Can anyone suggest how to mention the reporter and assignee in the ticket comment?

Both are displaying only names in plain text, not tagging users in the ticket comment.

Platform : Jira Data Center

Accepted answers

David Fischer

Hi @jira_admin_cu

To mention the assignee, you can use:

[~${issue.assigne.key}]

however, this will only work if you have configured the Comments field to support Wiki markup.

All comments

David Fischer

Hi @jira_admin_cu

To mention the assignee, you can use:

[~${issue.assigne.key}]

however, this will only work if you have configured the Comments field to support Wiki markup.

jira_admin_cu

Thank you @David Fischer .It worked.

For reference for anyone in the future.

[~${issue.assignee.key}] : Assignee

[~${issue.reporter.key}] : Reporter

jira_admin_cu

Hi @David Fischer ,

I noticed today that tagging the user in the comments [~${issue.reporter.key}] , it shows proper full name for some users how we do mentioning in the comments manually, but some users its just showing below. Do you know the reason ?We have all users are same, there is no difference in the user management.

Hello [~vromanko],

Hello [~JIRAUSER49346],

David Fischer

Hi @jira_admin_cu ,

I'm not sure why that doesn't work. If you try typing [~vromanko] or [~JIRAUSER49346] manually in a comment (after switching out of the wysiwyg mode) does it work?

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