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Upgrade (9.12.7 » 9.12.20)

Isabel Fonseca_fndlo5

Hello,

I downloaded the file "atlassian-jira-software-9.12.20-x64.bin" and updated it on the "Ubuntu" machine. In the end, he did not update the version of "Jira Service Management".

Is this normal or is there a problem with the upgrade?

Thanks.

Best regards,

Isabel Fonseca

Accepted answers

Aaron Pavez _ServiceRocket_

Hi @Isabel Fonseca

Those two are different products. You just updated Jira software, not Service management.

You will find the Service management package here:

https://www.atlassian.com/software/jira/service-management/download-archives

Regards - Aaron

All comments

Aaron Pavez _ServiceRocket_

Hi @Isabel Fonseca

Those two are different products. You just updated Jira software, not Service management.

You will find the Service management package here:

https://www.atlassian.com/software/jira/service-management/download-archives

Regards - Aaron

Isabel Fonseca_fndlo5

Hi @Aaron Pavez _ServiceRocket_

But when in the past I updated to 9.12.7 (atlassian-jira-software-9.12.7-x64.bin), it updated everything. I thought this version would also update, but this version doesn't. Am I correct?

Regards,

isabel Fonseca

Isabel Fonseca_fndlo5

Hi @Aaron Pavez _ServiceRocket_

My apologies,
I was interpreting it wrong.

I checked the production environment, and I was able to understand what happened in the test environment:

Situation resolved.
Thank you very much

Regards,

Isabel Fonseca

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