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Error importing issue ExternalIssue{externalId=autoid-2070628689848586821, summary=Registration}

David de la Fuente López

Por que me da este error, el fichero csv que utilizo es:

Summary,Clave de Incidencia,Responsable,Tipo de Incidencia,Categoria,Fecha de Creación,Estado,Descripcion,Prioridad
"prueba peticion 1",DESK-9999,fpicoa,Incidente,Ensura,17/12/2015,Abierta,"Buenas,Tenemos varias polizas y contratos cuya vigencia paso hace mucho",Low

Accepted answers

All comments

Charly _DEISER_

Hi David

Your csv file does not meet the format requirements, you can check this resource for more information: https://confluence.atlassian.com/adminjiraserver071/importing-data-from-csv-802592885.html

I will give you a call in a couple of minutes...

Regards

Divya Yathagiri Venkata

Hi,

Can few fields be left blank while import?

Last week I could successfully import the same csv in dev environment, I hardly made any changes to file, not sure why it doesn't import now. Now, it doesn't import to dev environment too to another project.

I have the same error and I met all the above points you mentioned above.

https://confluence.atlassian.com/jirakb/external-system-import-fails-to-import-csv-file-779160696.html

https://confluence.atlassian.com/jirakb/incomplete-csv-import-when-issue-type-is-not-properly-defined-146407700.html

Followed the above links still the same error -

1 projects and 0 issues imported successfully!

Import completed with 100 errors:

Error importing issue [externalId='autoid-3193429464196132252', summary='Internal Pre and PRD consoles should be restricted to jumphost. But can be accessed by desktops']
Error importing issue [externalId='autoid-3595183157424957155', summary='corpregistry has an ejb injection in all environments']
Error importing issue [externalId='autoid-2241411063412407852', summary='corpregistry only needs one server running in the cluster']
Error importing issue [externalId='autoid-8673940725337750076', summary='client IP not being passed into logs']
Error importing issue [externalId='autoid-337310478029586513', summary='need splunk dashboard for PRD']

Daniel Tombs

Hi Divya,

I am seeing the same issue, Did you manage to resolve this?

Divya Yathagiri Venkata

Yes I did, are you importing date through your csv?

Harsha Shelar

Hi,

I have added one more column in CSV to map with Status. and i have enter the name of very first status of workflow. eg. todo because i have "todo" first status in my workflow. and then imported the test case from CSV. Doing this my all test cases imported successfully.

TCID, Summary, step, data, Expected Result, Status
1, CSV import, test, test, t est, to do

Anshul Arora

Dear All,

There can be 2 reason for this issue.

1) Check issue type of the tickets getting imported. There is high possibility that issues getting imported are of different Issue Type as you expected. It may have different workflow or different fields on the screen.

2) Check date format in your JIRA instance & update the CSV file with that format.

Cheers,
Anshul

krishna_agarwal

There can be 1 more reason for this issue:

Check the Status name properly.

Example : If the status in Jira workflow is "Completed", then the CSV file must have "Completed", not "Complete".

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