For quite a while now, we've been dealing with a problem with create screens in our Jira DC instance. Do others see this problem?
Whenever someone opens a new issue in a create screen and changes the project to anything other than the one the screen opened on, the priority on the redrawn screen goes from the starting project's default priority to the first priority in the new project's priority set.
For example, our HELP project has four priorities:
The default is Medium. If someone clicks on the Create button and the project is already set to HELP, then the priority on the form is the correct default: Medium. However, if the create screen is on any other project and the user changes the project to HELP, the priority field defaults to Immediate. Closing the create screen and reopening it raises the correct priority.
This behavior is not specific to our HELP project. Switching to any other project displays the same behavior.
Of course, users don't necessarily notice this field, so we frequently have to follow up to verify the set priority, and the staff is becoming inured to seeing the Immediate priority because 95% of the time, it's unintentional.
I've tested this on a Mac using Safari, Firefox, and Chrome. We're running Jira Software DC 9.12.18.
Do others have this problem? If so, is it fixed in newer versions?
Thanks,
Pete
