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How to request garbage collection from support team

TheresB

Hello,

I always find people describing their issue (which is: after removal of files to reduce repo size, the size stays the same or increases), which is now also happening to me, but the solution is always that someone on the bitbucket team needs to support you, right? There is no way to do it youself? If this is the case, I would kindly request help to run gc on my repos, thank you!

Accepted answers

All comments

Mikael Sandberg

Hi @TheresB

Welcome to Atlassian Community!

The Atlassian support team that is on here has been notified and they will reach out to you within 2 business days to get this resolved.

Tansu Akdeniz

Hi @TheresB

Welcome to the community.

Let me ping the Atlassian Team here.

hknguyenvu

@Tansu Akdeniz @Mikael Sandberg I have same request. Please help me ping them.

TheresB

Great to hear, thank you so much!

TheresB

Thank you as well!

Mark C

Hi @TheresB

Welcome to the community.

I've Git GC against your repos, could you check if it reduces the size?

If not, could you provide the current repo sizes you'd like to run GC?

Regards,
Mark C

TheresB

Hi @Mark C ,

thank you for helping me out!

Unfortunately, the size was not reduzed especially with one repo that I am monitoring. It is 70MB on my local machine but over 700MB on bitbucket.. How would I send you the link, as the repo is private?

Best,

Theres

TheresB

Hi @Mark C,

I did not hear back from you or another team member unfortunately. My repo is still over 700MB, what can I do?

Best,

Theres

TheresB

Hi @Mikael Sandberg,

unfortunately nobody reached out yet and I still have a erpo with over 700MB that should only be 70MB.. I would really appreciate the help!

Best,

Theres

Mikael Sandberg

Hi @TheresB

I can only notify the support team one time per question, so the only thing I can recommend is that you either wait on a response from @Mark C or create a new question.

Mark C

Hi @TheresB

I've run Git GC, unfortunately, the size remains the same at 727 MB.

Could you try to reduce more of your repository size using the BFG tool as mentioned in our guide here?

Regards,
Mark C

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