Hide a field in the ticket (View) for a specific status

Question

Hi Team,

Can we hide the "Reason Not Approved" field under the Details section in the ticket view once the team has approved the transition (or ticket)? After a ticket has been approved or closed, we would like the "Reason Not Approved" field to be hidden. This field should only appear when the team rejects a ticket, at which point the reason for the rejection should be documented and visible in the ticket.

I tried with the following behaviour, but it's not working.

import com.atlassian.jira.issue.CustomFieldManager;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.IssueManager;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.user.ApplicationUser
import com.onresolve.jira.groovy.user.FieldBehaviours

ApplicationUser currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();

def issueManager = ComponentAccessor.getIssueManager()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def reasonField = getFieldById("Reason Not Approved")

if (underlyingIssue.Issue.getStatus() == "Approved")
{
reasonField.setHidden(true)

}

else {

reasonField.setHidden(false)

}

Sayed Bares [ServiceRocket] · Answer

@jira_admin_cu then try to add a post-function in the approved transition to clear that field.

jira_admin_cu · Answer

Thank you for your quick response @Sayed Bares [ServiceRocket] .

My request here is, We want to see that field when its rejected with reason, but the ticket is approved in the next level, if we already wrote the reason, and again send for the approval, if its is accepted, then logically the reason shouldn't displayed, in case if the ticket is rejected, it should display the reason.

Sayed Bares [ServiceRocket] · Answer

You don't need to use a behaviour for that, add the "Reason Not Approved" field only in View Screen, in your reject transition add a screen and then add "Reason Not Approved" field and make sure to add a validator to make the field mandatory.