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Change status of selected asset object after a request via a form

Fabian.pallestrong

Hello,

We have a form where users can rent assets. I want to automate the process so that when a user requests an asset (an issue is created), the status of the selected assets changes to "requested."

How can I implement this automation?

Accepted answers

Akhand Pratap Singh_z78moi

Hi @Fabian.pallestrong

Assuming you are using a Custom IT Asset field Linked in your form.

IT Asset update.png

From the above Screenshot.

You can use Branch and then select Branch For AQL, there select your schema and AQL, your AQL Should be something like Name = "{{customfield_ABCDE.label}}"
Name is the Name of the object and ABCDE is the ID of the Custom field.
Next Action is to Edit object attribute, select the attribute in your case status and set value as requested

I hope this works, in case you face any issue, do reply here.

All comments

Akhand Pratap Singh_z78moi

Hi @Fabian.pallestrong

Assuming you are using a Custom IT Asset field Linked in your form.

IT Asset update.png

From the above Screenshot.

You can use Branch and then select Branch For AQL, there select your schema and AQL, your AQL Should be something like Name = "{{customfield_ABCDE.label}}"
Name is the Name of the object and ABCDE is the ID of the Custom field.
Next Action is to Edit object attribute, select the attribute in your case status and set value as requested

I hope this works, in case you face any issue, do reply here.

Fabian.pallestrong

Hi @Akhand Pratap Singh ,

if the user selects one asset it works but if there are multiple selected assets in the issue it does not work. What do I need to add for multiple assets?

Thank you very much

Akhand Pratap Singh_z78moi

@Fabian.pallestrong

Can you try below automation for multiple values and check if it works?

Multiple asset.png

Here branch will be Advanced branching

Select smart value as {{issue.customfield_ABCDE}} where ABCDE is Custom field ID and give it a variable name
Then in action select Edit Asset field attributes

Let me know, if this works

Akhand Pratap Singh_z78moi

@Fabian.pallestrong , if it works, please do mark the answer as accepted

Fabian.pallestrong

2025-03-28 15_37_15-Audit log - Automation - Jira und 3 weitere Seiten - Geschäftlich – Microsoft E.png

It does update the asset status but i have errors in the audit log.

This automation should only run if I have assets in the issue. It should not run for every issue. Do I still need the IF condition IT Asset is not empty?