Is it possible to create multiple customer portals under single JIRA project?

Question

we are trying to figure out the visibility and restriction for different users on the service desk. So, let us say if I need to create separate portal for them, will it be possible under same project.

If not, do we have capability to display the data for different users in separate way?

or we need to create multiple projects only.

Olga Videc · Answer

Hello @Mario Rodrigo1@Rahul Arora3

If you still have this issue, you can use Extension for Jira Service Desk, you can control the visibility of your service desk on the same portal

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

Mario Rodrigo1 · Answer

Is there any ticket or update about this request?

I am really interesting in this.

I have opened ticket for this

JSD-2282

Peter Van de Voorde · Answer

Hi Rahul,

As explained here: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together

The current mapping between JIRA Service Desk and JIRA projects is 1 on 1.

So you'll need to create multiple projects in JIRA.

Do keep in mind that anybody who is using the customer portal will only see the issues he/she has created through the portal, no other issues will be visible.

Best regards,

Peter