LDAP Synch Issue

Lavanya G

Getting below error and not able to to synch the latest AD list but already available ADlist si working.

2025-03-24 15:55:00,051 Caesium-1-4 ERROR ServiceRunner [c.a.scheduler.core.JobLauncher] Scheduled job with ID 'com.atlassian.jira.service.JiraService:53639' failed due to binary incompatibilities java.lang.NoClassDefFoundError: com/sun/jndi/ldap/ctl/PagedResultsControl at com.onmobile.jira.service.services.ldap.LdapService.getLdapConnection(LdapService.java:51

Fabio Racobaldo _Catworkx_

Hi @Lavanya G and welcome,

please could you specify if you are on a cloud (URL is something like https://xxxxxxxxxx.atlassian.net/jira) or on a datacenter one?

Fabio