Access problem to the REST API

Question

Hello,

I use the Python module Jira (https://pypi.org/project/jira/) to write Python scripts in command-line mode (token-based authentication). I have noticed that in some cases, these scripts do not work because Jira commands sent to the server are denied. However, if I connect to the Jira server using my web browser, the scripts start working. This suggests a link between the Jira module and the browser, or possibly the browser cache.

Have you encountered this issue? If so, do you know of a solution?

LaBulle22 · Answer

Hi @Vishal Biyani @[deleted]

I conducted the investigation in my company as well. It finally appears that we are using this feature (User Management - License & User Deactivator for Jira | Atlassian Marketplace) and it is this feature that is the cause of my problem.

All Jira user accounts are impacted, in reality our configuration is such that you need a functional Jira account to avoid the obligation to log in to the browser before launching your script (functional accounts have a permanent licence).

Thanks again to have spent some time to help me.

Vishal Biyani_2pr07j · Answer

@LaBulle22

I am using this library with python code without any issues.

Can you share what error you are getting (for jira command denied)?

unknown · Answer

Hello @LaBulle22 Don't trust the old PyPi library, it's know to have a range of little problems. You are much better off using Python's native requests library (http://docs.python-requests.org) and interact directly with the API endpoints. Yes, it takes more effort to build your requests, but the end result is a more 'pure' result and you break the dependency on a third party library to 'shortcut' your work. Supplement your coding with an API test tool like Postman to confirm whether a problem is due making a mistake with the request versus a coding mistake. Have fun.