Account Recovery Request

Question

Hello Bitbucket Support Team,

I am writing to request assistance with recovering my Bitbucket account. Unfortunately, I no longer have access to the registered email address associated with my account. Here are some details that might help verify my identity:

- Username: [REDACTED]

- Associated Repositories: [REDACTED]

- Previous Email Addresses: [REDACTED]

- Two-Factor Authentication: enabled

I can provide additional information or proof of ownership if needed. Please let me know how I can proceed with recovering my account. Thank you for your assistance.

Best regards,

Houssine SFAOUA

Ben · Answer

Hi @houssine sfaoua

This is a security measure to verify your ownership of the account and cannot be overridden. If you are unable to access your email address - unfortunately there is nothing further we can do to help you recover your account.

You will need to create a new workspace and push your local repositories to this new workspace.

Regards,

- Ben (Bitbucket Cloud Support)

Daria Kulikova_GitProtect.io · Answer

Hello @houssine sfaoua ,

Maybe it would be faster if you raise a ticket in Atlassian Support: https://support.atlassian.com/

It's a community of users, so here you can get some advice form users.