Is it possible to populate fields based on "Issue Type" and "CustomField"

Question

We have issue type call "Report" - Now new ask from team is to link our custom field where we have following values: New, Update, Break/Fix.

Is it possible to populate create screen to populate necessary fields based on "Issue Type" + "Custom Fields" and have rest of the form populate?

Reason why I am asking for this because we have different information to capture based on "New", "Update" and/or "Break/Fix".

Any help greatly appreciated.

Bogna Krystian_Deviniti_ · Answer

Hi @Keyun Mistry

I work at the company that develops Dynamic Forms for Jira

As Stefan mentioned, it could assist with your use case. With this app, you can set up rules so that when users select the 'Report' issue type and choose a value in your custom field, only the relevant fields are displayed.

This is a link to the app's Support Center , where you can find the documentation, the interactive tutorial and other information all in one place

Stefan Stadler · Answer

Hi @Keyun Mistry

unfortunately, native functions will not be able to serve the request.

If I understand correctly, you would like to gather different kind of information based on what selection in another custom field has been done ("New", "Update", "Break/Fix").

I can imagine of three ways to achieve this:

a) The request will be created in the context of a Jira Service Desk Request type. 
With Jira Service Desk, you can create different Request types for the same Jira issue type and therefore adjust the visible custom fields to the customer. However, this requires that all the issues are handled as Service Desk tickets, which requires that you engineers all have a license for that. This can get quite expensive if this is not the case already.

b) Use ScriptRunner behaviors. 
With behaviors, you are able to dynamically show and hide custom fields and even prefill some fields based on selections in another custom field. This requires some scripting but is a very powerful mechanismn to make inputs more streamlined for customers. We do use this a lot. However, this requires to have ScriptRunner for Jira | Atlassian Marketplace availble in your Jira instance.

c) Use Dynamic Forms for Jira | Atlassian Marketplace 
This addon can basically do the same as behaviors but can be graphically configured. It also offers some other functionality, but is another addon to be obtained.

I hope any of these options can help you solve the issue.

Regards,

Stefan

Stefan Stadler · Answer

Forms will most likely not be integrated into DataCenter - at least not as of now. But ScriptRunner behaviors is definitely one good way.