Checking what email the request was sent to

Former user

 

Hi everyone,

I'm using JSM on which there are several emails hooked up collecting submissions. I would like to automate to indicate the updating of fields depending on which email the request was sent to.

Example:

Someone sent a ticket to email X - update field to value 01

Someone sent a ticket to email Y- update the field to value 02, etc.

Trudy P Claspill

Hello @Michał Wilczek 

Welcome to the Atlassian community.

This topic was discussed in a November 2024 post here:

https://community.atlassian.com/forums/Jira-Service-Management/How-can-I-see-which-email-address-customers-emailed/qaq-p/2875830