How to sync ticket transitions between Main and Sub Boards in Jira?

Assad Rajab

Problem Statement:

I have two Jira boards:

• Main Board
• Sub Board

The workflow for both boards is the same:

• To Do → In Progress → Done

Process:

1. A ticket is created on the Main Board.
2. The ticket is automatically cloned to the Sub Board and linked to the original ticket (all automated).

Requirement:

I want to automate the process such that when a ticket is moved on the Main Board (e.g., from To Do to In Progress), it should also automatically move to the corresponding status on the Sub Board.
This means if I transition the ticket on the Main Board, the cloned ticket on the Sub Board should be transitioned as well.

Tomislav Tobijas

Hi @Assad Rajab ,

To start - are we talking about Jira or Jira Service Management? When talking about boards, are they separate or in the same projects?

As for automation, it is probably fairly simple. Use something like:

• Trigger: Issue transitioned
• Branch: Linked issues (check and do action on each linked issue)
• Action: Transition issue (transition status on linked issue)

That's assuming you have specific links between a ticket in the 'Main Board' and then one in 'Sub Board' (e.g. "clones" or "is cloned by").

Hope this helps.

Cheers,
Tobi