Hello, In jira data center 9.12, it shows the issue but div class="issue-header-content" is missing div id="opsbar-opsbar-transitions". What could it be? * In production environment dont' appears: * In test environment appears the buttom of transitions "To Be Done" I analysed the workflow of the issue type and searched for a script runner, but I didn't find one. I dont' know the reason why that happens. Could you please suggest more possible causes? * Production Vs Test environment Many thanks, Isabel Fonseca

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Why in a issue don't appears de button os transitions

Isabel Fonseca_fndlo5

Hello,

In jira data center 9.12, it shows the issue but div class="issue-header-content" is missing div id="opsbar-opsbar-transitions". What could it be?

In production environment dont' appears:

In test environment appears the buttom of transitions "To Be Done"

I analysed the workflow of the issue type and searched for a script runner, but I didn't find one. I dont' know the reason why that happens. Could you please suggest more possible causes?

Production Vs Test environment

Many thanks,

Isabel Fonseca

Accepted answers

Tuncay Senturk _Snapbytes_

Hi @Isabel Fonseca

The first thing that comes to mind is to check whether the user has permission for transition issues in that project. You can use Permission Helper to see if it's a permission problem.

The attached image indicates that there is no condition in that transition, so I don't believe it is related to any condition that would be preventing the transition buttons from appearing.

Could there be a workflow property that makes them not appear?

Have you checked Script Runner Behaviours, which may be another reason why you cannot see them?

Dick

It could also be a difference in the international languages setup and a present/absent i18t property definition in the workflow transition.

Kind regards,

Dick

All comments

Tuncay Senturk _Snapbytes_

Hi @Isabel Fonseca

The first thing that comes to mind is to check whether the user has permission for transition issues in that project. You can use Permission Helper to see if it's a permission problem.

The attached image indicates that there is no condition in that transition, so I don't believe it is related to any condition that would be preventing the transition buttons from appearing.