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Unable to login Bitbucket - We couldn’t log you in

Gan Chin Siong

Hi,

i am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Thanks,

ganchsg

Accepted answers

All comments

Dave LIAO

@Gan Chin Siong - hi there!

This seems like a browser issue:

Do you have a privacy plug-in in your browser?
Can you try accessing Bitbucket from another browser?
Can you try accessing Bitbucket from another device?

Gan Chin Siong

I got try many type of browser, Edge, chrome , private windows and another notebook.
I think the problem is I many years no access to bitbucket already, it set me to inactive. can you reactivate it?

Gan Chin Siong

Dave LIAO

Ahh, thank you.

I've escalated your post to Atlassian Support!

Syahrul

G'day, @Gan Chin Siong

Welcome to the community!

It looks like your account was inactive, so I have reactivated your account. Can you try logging in again and let me know how it goes?

Regards,
Syahrul

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