Unable to view Jira issue from Microsoft 365 Outlook.

Question

I have Microsoft 365 Outlook and Jira Cloud Add-in but unable to view Jira Cloud issue from Microsoft outlook. Getting error message "Something went wrong. You can reload the add-in or contact support if the problem continues". The error details are below:

{

"message": "Error retrieving ID token",

"code": "FAILED_TO_GET_ID_TOKEN",

"details": {

"message": "The Exchange server returned an error. Please look at the diagnostics object for more information.",

"code": 9042

}

Britta Neugebauer [yasoon] · Answer

Hi  @Laximi Kamat , this error seems to be related to this article: Nested app authentication and Outlook legacy tokens deprecation FAQ - Office Add-ins | Microsoft Learn

Microsoft announced that Exchange Online legacy tokens are deprecated in February 2025. Depending on what integration you are working with, you should contact the provider of the affected add-in for further support. For more details, refer to the official Microsoft resources:

* FAQ on nested app authentication and legacy token deprecation
* Microsoft Dev Blog on the topic

John Funk · Answer

Hi Laximi - Welcome to the Atlassian Community!

You should contract Microsoft (the vendor) for further assistance.