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Manage your Atlassian Community profile

SilkeS

This article provides an overview of your community profile, including how to link accounts and change your privacy settings.

What is a community profile?

In March 2025, we launched a new, unified community profile. Read more about the new experience

Your community profile combines your activities and achievements from Atlassian Community Forums, Atlassian Learning (and soon, Atlassian Community Events) into a single profile.

unified profile final.png

Get to know your profile

Personal details

Your profile displays the public name and profile picture associated with your Atlassian account.

If you have linked accounts, it will display the public name and profile picture associated with your primary account. You can edit your profile and add:

your company
your current position
location
a short bio about yourself
any links to your social media accounts or personal website
the products you use

Groups

Displays the Atlassian Community Forums groups you’re part of.

Activity

Displays an overview of your activity and achievements across community:

Answers – total number of answers you’ve contributed on Atlassian Community Forums.
Accepted solutions – total number of solutions that have been accepted on Atlassian Community Forums.
Articles – total number of articles you’ve published on Atlassian Community Forums.
Likes received – Total number of likes you’ve received on Atlassian Community Forums.
Courses completed – Total number of courses you’ve completed on Atlassian Learning (formerly Atlassian University).
Total posts – Total number of posts you’ve created on Atlassian Community Forums. You can select this to view all activity aggregated across all linked accounts.

Certifications and designations

Displays any Atlassian Learning certifications you’ve earned. If you’ve achieved an Atlassian Certified Designation, this will display on the right-hand side.

Badges

Displays both Kudos and milestone badges you’ve earned, as well as the Atlassian Learning courses you’ve completed.

Kudos

Displays your community forums level, and any peer Kudos you’ve received.

Access your profile

Previously, you would access your community profile by logging in and selecting your avatar, then selecting View profile from the dropdown menu. The new experience is much the same.

To access the new unified profile:

Log in to your account at community.atlassian.com .
Select your profile avatar in the top right.
From the dropdown menu, select Profile.

Edit your profile

To edit your profile:

Log in to your account at community.atlassian.com.
Select your profile avatar in the top right.
From the dropdown menu, select Profile.
Select the Edit profile button.
Make your updates, then select Save changes.

How profile privacy settings work

By default, your profile will be public, but you can choose to make it private. When your profile is private:

Your name and profile picture may still be public. Your community profile reflects the privacy settings you’ve set in your Atlassian account.
Your profile information and data will only be visible to you.
Your activity on Atlassian Community Forums (for example, posts, likes, and comments) will remain publicly visible on forums.

Currently, we only offer the option to switch your profile to public or private, but we may introduce more privacy settings in future.

Make your profile private

To update your profile’s privacy:

Log in to your account at community.atlassian.com.
Select the profile avatar in the top right.
From the dropdown menu, select Profile.
Select Edit profile.
Under Privacy, select the Private radio button.
Select save changes.

How does account linking work?

You can link multiple community accounts together so you retain and grow your achievements over time. All activity from your linked accounts is combined together in your profile stats.

To link accounts, you need a primary account. A primary account must be a community account that uses a personal email address. It serves as the anchor account to which all other accounts are linked.

Here are the definitions:

Personal account – a community account that uses a personal email address – one you own and manage yourself. (For example sallysmith@gmail.com)
Managed account – a community account that uses an email address managed by an external organization (for example, sallysmith@acmecorp.com)
Primary account – a personal account that you’ve selected to be your primary ‘anchor’ account.

We highly recommend adding a primary account, so you’re set up and ready if you change jobs or create additional accounts. As long as you have access to your primary account, you can retain the connection with any other accounts you’ve linked.

You can link as many accounts together as you’d like. If you have multiple personal accounts linked to each other, you’ll need to select one personal account as your primary account.

You can unlink accounts at any time.

What happens to your data when you link accounts

Once your accounts are linked:

Your data (activity stats, certifications, designations, badges, Kudos) will be aggregated on your profile.
Your forums activity will be displayed in one feed. You can see which account it was from based on the forums username.
The name and photo on your profile will come from your primary account.
Your profile will use content (such as your bio) and settings (including privacy settings) from your your chosen primary account.
Your role label will be the highest ranked role of your linked accounts.

See the FAQ section for more info on aggregation.

Link an account

To link accounts:

Go to community.atlassian.com and log in with a personal account.
Select your profile avatar in the top right.
From the dropdown menu, select Settings.
Under Linked accounts, select Link account, and follow the prompts.

Repeat the process with any additional accounts you’d like to link together.

Don’t have a personal account? Go to id.atlassian.com/signup to create an Atlassian account that uses a personal email address.

Link account.png

Unlink an account

To unlink an account:

Go to community.atlassian.com. Make sure you’re logged in with your primary account.
Select your profile avatar in the top right.
From the dropdown menu, select Settings.
Under Linked accounts, go to the account and select the more options (…) icon.
Select Unlink account.

Unlink account.png

All of your previous data will still be associated to that account, but will no longer be aggregated into a single profile.

Change a primary account

To change which account is the primary account:

Go to community.atlassian.com. Make sure you’re logged in with your primary account.
Select your profile avatar in the top right.
From the dropdown menu, select Settings.
Under Linked accounts, go to the account you want to make your primary (it must be a personal account).
Select the more options (…) icon, and select Make primary.
The new account will display the label <span data-highlighted="true" data-vc="highlighted-text">PRIMARY.</span>

Two accounts - make primary.png

Frequently asked questions

Where did the link account button go?

If you're logged into a non-primary account (personal or managed), you will only be able to link a primary account to it. Log in to your primary account to link any additional accounts.

Which linked accounts can I use to access Atlassian Community?

You can choose to log in with any of your linked accounts.

What happens when I edit info on a linked account?

When you edit the About me info, where to find me, my products and privacy settings from any of my linked accounts, edits will be reflected in all of my linked accounts because it’s a shared profile across linked accounts.

Can I link an old account?

As long as you’re able to log in successfully to an account, you can to link it through the account linking feature.

How does data aggregation work?

Items that we aggregate

Your profile will show the combined total across your linked accounts:

Articles written
Likes received
Total posts
Accepted solutions
Answers
Peer Kudos
Kudos points (once Kudos points are added up, the associated Kudos level will be assigned)

Items where we remove duplicates

Certifications
Learning course badges and completions
Kudos badges
Groups

Special cases

For milestone badges (for example, accepted answers, like received) we add up the activity across your linked accounts, then show the corresponding milestone badges leading up to that total amount. Here’s an example:

sallysmith@gmail.com:

1, 10, 25 Badges
27 Answers

ssmith@acmecorp.com:

1, 10, 25, 50 Badges
57 Answers

In this case, the profile will display:

84 answers (57 + 27)
1, 10, 25, 50, 75 Badges

Troubleshooting account linking

Getting an error when you try to link accounts? This can happen if you’re trying to link two incompatible accounts. There are a few common cases:

Trying to link two managed accounts together

Problem: You can’t link two managed accounts (for example, ssmith@acmecorp.com and sallysmith@atlassian.com).
Solution: Create a personal primary account first, then link both of those managed accounts to it.

Trying to link two primary accounts

Problem: If two accounts have already been assigned as primary accounts, you can’t link them together.
Solution: Remove linked accounts from one of the primary accounts so that it is no longer a primary.

Trying to link an account that’s already linked to another primary

Problem: You can’t link an account which has already been linked to a different primary account.
Solution: Unlink the account from the other primary, and then link to the new account.

Comments

Mirek

Hi @SilkeS

That is really useful information. Thank you for sharing! The idea to link and manage multiple account was a huge request for many people here! Glad that finally we see it live!

Please keep up the good work!

Mirek

That is really useful information. Thank you for sharing! The idea to link and manage multiple account was a huge request for many here! Glad that finally we see it live!

Please keep up the good work!

Bill Sheboy

Hi @SilkeS

Thanks for this information. I have a few questions about the changes:

On the profile page for other people, we previously could award them Kudo recognition. That feature appears to be moved / gone; is that correct? This was helpful when the Kudos feed at the top of the page stopped working.

For linked accounts, we still need access to the old account to add them, correct? That is, accounts from prior employers cannot be added as we no longer have access to those email accounts.

From the old profile view, there are other settings / features, such as a summary and the ability to download all post / content history. Have those moved or been removed?

Please disregard as these questions were mostly answered in this other thread:

https://community.atlassian.com/forums/Announcement-articles/Community-release-note-and-maintenance-notice-for-March-5-6-2025/bc-p/2981313#M6889

And I found the content download, new location: from a forum page > gear at top right > manage settings (which is different from the profile view / edit)

Thanks, and kind regards,
Bill

Jimmy Seddon

Thank you @SilkeS! I have successfully linked four accounts together! I've been waiting for this for years!

SilkeS

@Jimmy Seddon This is amazing to hear!

Bill Sheboy

Hi @SilkeS

Re-asking my previous question and adding a new one...

For linked accounts, we still need access to the old accounts to add them, correct? That is, accounts from prior employers cannot be added when we no longer have access to those email accounts...in the event the password must be reset to log into the community.

In the past, I have not been able to register for Atlassian sponsored events / webinars as they do not accept a personal email address; they only accept them from a company domain. With a primary account likely being a personal email address, how will event registration work in the future?

Kind regards,
Bill

Lacy Saute

Woo! Very happy about being able to link accounts!

SilkeS

Hey @Bill Sheboy ,

Thank you for your questions. I have reached out internally to get answers. I will reach out here as soon as I know more.

Hrudu Shibu

Thanks for the update

SilkeS

@Bill Sheboy

For your first question, that is correct. Members will need to authenticate each account when linking.

Regarding your question about registering for Atlassian sponsored events and webinars, could you please share where you are currently trying to register for corporate webinars? This information would help answering your question accurately. Thank you!

Bill Sheboy

Hi, @SilkeS

Thanks for confirming about the account links. Last time I "switched" I lost some (not all) of my history, and can no longer access the old accounts to link them. Lesson learned! :^)

For event registration, recently I tried to register for an Atlassian webinar in January / February; here is one of the community articles for that one: https://community.atlassian.com/forums/Atlassian-Platform-articles/Register-today-for-Feb-27th-Atlassian-Automation-Webinar/ba-p/2922439

At first, the team thought it was a registration page error, and later they described personal email addresses are not supported for event registration (e.g., such as using gmail). The funny(?) part was I repeatedly got email pings from Atlassian to "sign up now for this event!" at that very email address.

Thanks, again!

Thorsten Letschert _Decadis AG_

Thanks for the article, @SilkeS!

I need to try out the account linking feature.

Arshad Hussain_7hvqli

HI @SilkeS

I completed my exam a few weeks ago, but I haven't received my certificate yet. Could someone kindly assist me?

SilkeS

@Arshad Hussain please open a ticket with the Certification Support Team. They should be able to assist you.

P.D. Foerster

Thank you for the refresh and the linking feature! This is helpful also for partner which have to use their work profile for accreditations.

However, I noticed that my Atlassian Certified Administration Expert designation is not displayed on the right side of my profile as compared to the video.
Is this temporary or maybe a bug?

SilkeS

@P_D_ Foerster thank you for reaching out. Can you please check which account the designation is associated to in CertMetrics and ensure the designation is showing up in CertMetrics?

Also please make sure it matches the account you're viewing in community and that it is in your linked accounts cluster.

SilkeS

@Bill Sheboy I heard back from the product team. Unfortunately, we do not have control over the corporate webinar registration process at this time. You would need to use a company account to register for those webinars.

P.D. Foerster

Hey @SilkeS ,

I've checked things and my primary account has the same email address as the one stored as personal email address in CertMetrics. There I can see my designation but unfortunately still not in my community profile.

Is this a case for your support teams?

SilkeS

@P_D_ Foerster thank you for checking and providing additional info. I will pass this along to the appropriate team to see what the next steps are. I will let you know as soon as I find out.

SilkeS

Hallo @P_D_ Foerster this is a bug and our engineers are investigating.

Meanwhile, if you want to try a little workaround: head to the "Edit profile" section on your profile page and add a bio. This should make your designation show up for now.

Thank you so much for reporting this. We're on it and expect to have everything sorted out soon.

Stephen Lugton_tb4pzw

@SilkeS if you're a Rising Star / Contributor / Community Leader Champion on one account and link to a primary account, will the designation be mirrored across accounts?

SilkeS

@Stephen Lugton all your designations will be visible on your profile page. It is not displaying for all members at this time as we are encountering a bug related to this, but our engineers are actively working on a solution.

Bill Sheboy

Hi @SilkeS

Has the team noticed the counts for total posts, accepted solutions, and badges are different on one's profile page versus what is shown when viewing the top-level of the forums: https://community.atlassian.com/forums

I wonder if there is filtering that happens which makes the values different (similar to comparing the leaderboards for different products selected versus the grand total).

Thanks!

SilkeS

@Bill Sheboy I have forwarded this information to the product team. Thank you for flagging.

Vạn Phúc Music

Nice

Patricia Modispacher (K15t)

Hi @SilkeS !

Thank you so much for this guide.

But I need to say that I have problems linking my accounts ... I have linked a few before, but now, I stumble upon real challenges.

I changed companies and can't link my old account to my new one.

I always have this error message.
Untitled design.png

Do you know why and can maybe help me?

Do you have any ideas about this?

Thank you so much!

SilkeS

Hi @Patricia Modispacher _K15t_ ,

I'm sorry to hear that you're experiencing difficulties with linking your accounts. Have you had a chance to check our troubleshooting account linking section? It may provide solutions that can help resolve your issue.

Stephen.Lugton

Hi @SilkeS

More issues with linking accounts and profiles; my Atlassian certifications are displayed on my personal account profile, but since Tuesday or Wednesday they are no longer displayed on the profile for this account.