User deactivation on Data Center

Dick

Hi dear Community,

I'm flummoxed. We're running Jira Data Center 9.12.11. We have about 30 accounts that have never logged in, are removed from our LDAP synchronization (from Active Directory), yet still count as active license users.

The Atlassian Help page is referring to the ... menu behind the user having an "edit" function. I'm sad to say that such menu is not available to me (Jira admin privileges). 

Also, others seem to have difficulty with this. The answers given there also mention the edit button that's not to be found on my instance.

So how am I deactivating these users?

Kind regards,

Dick

Radek Dostál

Due to group membership. You'd need to remove them from groups granting application access.

 

Ideally, the user sync should inactivate them, but that depends on your particular setup. You can't edit users that are "managed by external directory". You'd have to disable the user details sync from the directory, then deactivate them, then re-enable the user details sync again.

Either way if you remove their group memberships they won't be able to login, or, they will only be able to access JSM portals if you have JSM installed.

 

In most cases, user sync won't remove users from local groups - which is what those groups that give application access are (unless you reconfigured it to use dynamic groups, rather than use the jira-software-users and such that come out of box).