Jira tickets duplicate

amar amarendra

Hi ,

We have migrationed jira one data centre to another data centre, data also copy source to destination, but  users create ticket duplicate tickets create, for ex: source side  ticket : Abc-123 , user create ticket in destination side ticket create same number: ABC- 123, how to resolve the issue.

Thanks 

Amar

Fabio Racobaldo _Catworkx_

Hi @amar amarendra ,

when you migrate from one instance to another one, ticket numbers could not be the same. The target project has an own number field that increase automatically for each ticket created

Example :

Source project ticket to import : ABC-1,ABC-5,ABC-6

Target project import result : ABC-1, ABC-2(related to ABC-5 in source), ABC-3(related to ABC-6 in source).

Hope this clarifies your doubt,

Fabio