Not receiving account recovery link on my email

Question

Dear Team @atllasian,

I have been trying to reset password of my account (deepu.singh@centricconsulting.com) but I am not getting recovery link on this email id.

Please help on it.

Thanks

Deepu Singh_7toxuo · Answer

Hi @Shawn Doyle - ReleaseTEAM

As suggested, I raised a new request by using above link.

https://community.atlassian.com/t5/Jira-questions/Not-receiving-account-recovery-link-on-my-email/qaq-p/2948650#M1105087

Thanks.

Deepu Singh_7toxuo · Answer

Hi @Shawn Doyle - ReleaseTEAM

Can you please check Atlassian suppression/block list?

I was using this email id (deepu.singh@centricconsulting.com) to access Atlassian products. Now, I do not remember password nor I am getting recovery reset link from Atlassian.

Thanks

Shawn Doyle - ReleaseTEAM · Answer

Hi @Deepu Singh

If you haven't yet please follow the instructions on this page

https://support.atlassian.com/atlassian-account/docs/password-reset-issues/

If nothing on that page works. Atlassian may have blocked your email domain and you'll have to reach out to support directly for them to check and unblock it. I have seen this, but it's fairly rare.