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Not able to see 'Field Required Validator' in transition validators

Weston Stevens

I have Jira Software 9.12.1 license type Commercial (Data Center). When I try to add a validator for the workflow state transition from 'In Progress' to 'Code Review' so that I can make certain fields required to be filled out when this takes place these are the only options it is giving me:

However I have found information on the web that says I need to choose the 'Field Required Validator'.

Here is what we use:

How do I make this validator appear? Thanks!

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Trudy P Claspill

Hello @Weston Stevens

Welcome to the Atlassian community.

According to the documentation here:

https://confluence.atlassian.com/adminjiraserver0912/using-validators-with-custom-fields-1346047713.html

...to get the Fields Required validator you must have the Jira Suite Utilities plugin installed.

https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?tab=overview&hosting=datacenter

Do you have that app installed?

Weston Stevens

I do not. Looks like an annual license needs to be purchased? We have almost 600 users so looks like we would need the 601-800 user tier? It's showing a cost of $4400 annually

Trudy P Claspill

The user tier for app purchases must match the user tier of your data center license.

Weston Stevens

Hold on I think I was looking at the wrong pricing. I guess this would fall under 'Data Center' pricing? I'm seeing for up to 1000 users it's $3200/year? Which according to the screenshot matches the tier of what we have?

John Funk

Hi Weston - Welcome to the Atlassian Community!

Your other option is to migrate to Cloud. Then it will automatically show up. :-)

Weston Stevens

Where could I find pricing information on Cloud?

John Funk

Here ya go:

https://www.atlassian.com/software/jira/pricing

And the validator is present for all pricing levels.

Trudy P Claspill

However, you may be using functionality in your Data Center instance that is available only with the Premium plan (or Enterprise) plan, such as Advanced Roadmaps Plans.

Additionally, if you want to migrate the data you have in your Data Center instance to Cloud, that is another process that you should investigate fully before making a decision to follow this path. Not all third party plugins are supported in the Cloud platform, and you have no access directly to the server or database. Additionally some of the core Jira functionality does not work in the Cloud.

Here are some resources on the topic of migrating from DC to Cloud:

https://www.atlassian.com/migration/plan/cloud-guide#introduction

https://support.atlassian.com/migration/resources/

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