Adding mail server

Question

when testing the connection I received the error below (extract from the log).
Could you please assist in solving the this issue (Jira v9.4.8)

2025-02-12 09:36:25,041+0800 https-openssl-nio-8443-exec-24 ERROR UserName 576x212x1 zic8jx 10.1.2.11 /secure/admin/VerifyPopServerConnection!add.jspa [c.a.j.p.mail.serververification.VerifyPopServer] Unable to connect to the server at outlook.office365.com due to the following exception: java.net.SocketException: Connection reset

Jira v9.4.8

Tarek Hassan_nee9ql · Answer

My issue was resolved by allowing ports 993, 995 in the firewall (I suggest 443 as well)

Kennedy Ibeh · Answer

I'm encountering something similar. The container is running on AWS but I've verified that it can hit both IMAP and POP ports, yet I can not create a new server or set up a `Email Request` handle for any of the service projects.

Tarek Hassan_nee9ql · Answer

I test the port on Jira server (Powershell below) , also attached Jira errors

Test-NetConnection -ComputerName outlook.office365.com -Port 993

ComputerName : outlook.office365.com
RemoteAddress : 000.00.000.00
RemotePort : 993
InterfaceAlias : Ethernet0
SourceAddress : 000.000.000.000
TcpTestSucceeded : True