I need a trigger to create a subtask when a value is selected in the MMR field.

Question

I need a trigger to create a subtask when a value is selected in the MMR field. This field is a multi-select field, and a separate subtask should be created for each selected value. The main task is created by an automation rule, so a delay is needed before creating the subtasks; otherwise, the rule does not work as expected.Thanks!

John Funk · Answer

What are the exact sequence of events you are trying to create?

Sooriya Rajan · Answer

Hi John,

The trigger below is working, but when I change it to 'Issue Created,' it does not work as expected. This is because the parent issue is also created through an automation rule. I need a better trigger that does not run every five minutes. Thanks!

John Funk · Answer

Hi Sooriya,

Can you share the rule that you have so far? And what is not working about it?