Inquiry About Changing Last Month’s Payment Card

Question

Dear Bitbucket Support Team,

I hope this email finds you well.

I am reaching out regarding a billing issue. Due to a problem with the card used for last month's payment, I would like to change the payment method for that transaction to a different card. Could you please let me know if this is possible?

I would appreciate any guidance you can provide.

Best regards,

<email_redacted>

Theodora Boudale · Answer

Hi @tester, The credit card on file can be changed by an administrator of the Bitbucket workspace the following way: * Open the workspace on Bitbucket's website. * Select the cog icon from the top right corner of the page (next to your avatar). * Select Workspace settings. * Select Plan details from the left sidebar. * In that new page, you will see an option to update the credit card details. You can also open the page directly from this link, https://bitbucket.org//workspace/settings/plans-and-billing where replace with the ID of your workspace. Please feel free to reach out if you have any questions! Just a heads up, I removed the email address from your post to protect your privacy, as this is a public forum. Kind regards, Theodora

Valerie Knapp_dpp5c6 · Answer

Hi @tester , welcome to the Atlassian Community and thanks for your post.

This isn't the Bitbucket Support Team. You can open a support ticket to Atlassian here - https://support.atlassian.com/contact/#/ to ask for help with billing enquiries.

Alternatively, we can escalate this post to them.

Please let us know how you want to proceed.

Best wishes