How can I remove invisible products while my account is the primary billing contact account for them

Question

I found my account unable to delete due to the problem of products. But it seemed that there is not a product on the Billing page.
  I only have free subscriptions and they are invisible. I have read How to do this already, but how may I tackle it? screenshot:

Theodora Boudale · Answer

Hi @Hechn Melon,

I can see two Bitbucket Cloud workspaces for which your email address is a technical and billing contact in https://my.atlassian.com/. The deletion of one workspace was initiated a few days ago but the other one is still active.

Do you see the two Bitbucket workspaces listed in your Atlassian Organization, if you select the Products option from the top menu (instead of the Billing option)?

If so, you will first need to delete the Bitbucket workspace that has not been deleted. After you do, please keep in mind that it takes 30 days for a workspace to be fully deleted from our system. This is 30 days from the moment you initiate the workspace deletion.

After you delete the second Bitbucket workspace, you have two options:

* Wait until 30 days have passed from the date you deleted the second Bitbucket workspace, and you should be able to delete your account then.

* Alternatively, if you have a second Atlassian account with a different email address that you still use, you can designate that second account as a billing and technical contact for these two Bitbucket workspaces. Then, you should be able to delete your current account without waiting for 30 days.

I provided detailed steps on how to add another account as a technical and billing contact for a license in https://my.atlassian.com/ and then remove the current account from the contacts in the following reply:

https://community.atlassian.com/t5/Bitbucket-questions/Re-Re-Please-help-me-delete-my-account/qaq-p/2904251/comment-id/110422#M110422

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

Hechn Melon · Answer

Thanks for your patience. The problem still exists. Could you perhaps advise me on where I can manage my free subscription products?

Kai Krause_xx7uj7 · Answer

Hi and Welcome ,

Atlassian is change the admin site of serveral times, so it can be that something wont work like expected, also the deletion of an organization is a long process

Delete your organization | Atlassian Support

I most cases when everything looks fine on your site a support ticket helps. The support from atlassian is nice an quick,.

Br
Kai