Get Microsoft Teams Jira Connector extended trial version key

Sammar Abbas

We installed Microsoft Teams Jira Connector as trial version. trial version is expired and we are looking forward to extend trial version. When we are trying to do so, we are getting blank screen and not getting new license key.
Need support in this regard.

Layssa Souza

Hi, @Sammar Abbas 

Have you already gone through the plugin purchase stage?
One of the ways we can use to search for licenses for plug-ins already purchased is through "My Atlassian".

If these scenarios are not working, I would test some paths:

1) Cache cleaning
2) Switching browsers
3) Validate that network connectivity is “ok” and that there is no firewall blocking the connection to the marketplace

 

They seem like simple steps, but they are steps that I usually take when I experience this type of problem. In the end, if none of this works, I advise you to contact Atlassian - Marketplace support to evaluate the instance.

 

I hope I can help you in some way!

Best Regards.