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One of the User Not visible to assign tasks even it shows in user management

Govardhan Reddy_m9r6xm

Hi All,

Good day!

I have added the users 7 for free plan jira cloud, but out of 7 users one of the user not able to assign tasks rest for all i can assign the tasks

what could be the issue can someone help me in this please. PFB.. for reference.

thank you in advance

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Tuncay Senturk _Snapbytes_

Hi @Govardhan Reddy

Have you checked that the user has the necessary permissions to be assigned issues? Check permission scheme and verify if that user has "Assignable User" permission for the project(s). You may need the project role/group of the user as well. Also check if the user has got the application permission.

Govardhan Reddy_m9r6xm

@Tuncay Senturk _Snapbytes_ Thanks for your response. I can see his name when I mention him in task comments. I've also added him to a group with six other active members. However, I’m unable to assign any tasks to one of the users—there's no option available, please share navigation.

Govardhan Reddy_m9r6xm

in the right side neither i can not assign nor he can not assign himself

Tuncay Senturk _Snapbytes_

Seeing the user while mentioning in the comment does not verify that the user is assignable user for an issue in that project. You need to check project permission scheme.

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