Has anyone reinstalled their Cloud version of JSD into a server version to use Teams for Service Desk and how did it go?

Question

We have tried to reinstall a save of our JSD Cloud instance () into a server version, with no luck. All of the navigation is empty. The data is there if you search for it, but nothing is findable from the nav. We tried this a couple of months ago and it worked. It appears the current versions don't handle it as well.

Any advice?

Valerie Boudrea · Answer

Thanks for the info Dave, I appreciate it.  Val

Dave Thomas6 · Answer

I migrated a system from JIRA v7.0.0-OD-04-018#70027 to JIRA Server version 7.0.0 back in October of 2015.   I seem to recall a warning about the on-demand version being greater than the server version, even though the version numbers are almost the same.   The data came over fine, but we had some permission issues that needed to be resolved before the system was usable.

To be fair, this particular instance had JIRA Service Desk on the cloud side and we dropped that along with several other plugins on the server side.  We added a few plugins on the server side as well.  As you probably know, there's no real "uninstall" for most plugins, so there's a lot of clutter typically left behind.  I think most of our issues stemmed from the decision to drop Service Desk.