Adding comment via transion causes transition to go to original state when refreshing Browser a few

Maurice Mushfieldt

Hi, I have a 3 stage approach working with transitions:

1. Waiting for support --> Waiting for customer (Waiting for customer form with Comment field).

• This is where I am experiencing after just refreshing the browser a few times that the Transition automatically resets itself back to "Waiting for support" without any manual intervention. Guidance in this regard will be apprciated.

2. Waiting for customer --> Waiting for support - Work 100%

3. Waiting for customer - If comment added then Automation rule to set transition status to "Waiting for support" - Work 100%

Sebastian Krzewiński

Hi @Maurice Mushfieldt 

 

For me it looks like automation rule trigger other rule and change status. Can you show part of history when this is happening and also your rules?

 

Regards,
Seba