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Proforma - Form not showing in JIRA Software Issue

Holger Bracker

Since a server maintenance restart yesterday the established Proforma forms in 3 projects are exclusively showing up in the JIRA Service Management Portal when creating the issue.

When opening an issue from the queue in JIRA Software (as an agent or member of the ServiceDesk Team), the form doesn't show even though the Title "Form" is visible.

No fields are hidden, no security level is defined.

Any ideas?

Accepted answers

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John Funk

Hi Holger,

Were the forms showing in the software project before the restart? Do they show in other Software projects?

Holger Bracker

Dear John,

I confirm that forms showed up before the restart and no, forms do not show up in the 3 projects in which forms are used.

Most funny things is - and that's where I start struggling - if I go to the dashboard that I set up for those 3 projects containing the forms and if I then click on an issue showing up in the activity stream, the issue opens and the form is visible.

I don't find anything in the log (I use last log to visualize the log-file ).

Best,

Holger Bracker

Just to give some more details on when form shows up and when not:

--> opening the issue from the queue

.../jira/projects/CMDPET/queues/custom/220/CMDPET-1135

doesn't show the form.

-------------------------------------------------------------------------

--> opening the issue from activity stream

.../jira/browse/CMDPET-1135

shows the form, but in a surprisingly different manner as it used to:

Screenshot 2025-01-30 105422.JPG

Well that is really weird.

John Funk

If you are really still on Server (and not Data Center) I would strongly suggest a migration. Then you could get support. And if it is already Data Center, then you should open a support ticket with Atlassian.

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