Subtasks without a main issue are not displayed in JIRA Plans

Question

In my plan I use a filter which shows me all issues of certain users (assignee=abc, abcd,). So far this is working. Now I have an issue that contains subtasks. However, the main issue is assigned to another user (who is not named in my filter). The subtasks, which are now assigned to the user abc, are not displayed in my plan, why?

Hierarchy: EPIC --> Sub-task

If I now change the hierarchy to Sub-task --> Sub-task then suddenly all subtasks are displayed. It can't be that I always have to change the hierarchy to see if there are any subtasks where the main issue is somewhere else.

I would like to have all issues including subtasks within one view.

Is there a solution for this? Or do you already have similar problems?

Thank you very much

Walter Buggenhout · Answer

Aha, no - of course not. The issue hierarchy in Jira from Epic > Story > Task is fixed and cannot be changed. A sub-task is in the hierarchy always linked to its parent story level issue and it does not / can not be displayed if that level is not in place.

Sarfraz Ahmad Syed · Answer

Thank you for your feedback.

I had activated this checkbox within the filter settings. I also unchecked it as a test, but the same issues are displayed again and again. But my subtasks are still only displayed in the Sub-task --> Sub-task hierarchy and not in the Epic --> Sub-task hierarchy as desired.

Walter Buggenhout · Answer

Hi @Sarfraz Ahmad Syed and welcome to the Community!

If you apply a filter from the filter settings in a plan, there is a small checkbox in the filter window named "Show full hierarchy".

If you select that, I would expect your subtasks and parent issues to appear when you apply the filter. If you don't, the parent task disappears because it doesn't match your filter and sub-tasks can only exist/be displayed in relation to their parent issue.

My suggestion is based on the assumption that you are indeed applying a filter to your plan from within the plan's filter settings.

Hope this helps!