I am locked out of my trello account

Lisa Horn

I no longer have access to the email associated with one of my trello accounts. When I tried logging in to trello today to update the email, the system requires that an email be sent with a security code. 

Since I can't access that email, I can't access that require code, and therefore can't get into my account to update the email in question. 

I don't want to lose the countless hours of work in that trello board.

I've seen several other people post this question back in 2022 and 2023. This is a common problem. Surely Atlassian has figured out another option by now. Can someone help me?

DiMaggio Tucci

I wish I had a better answer for you, but someone with the same question got an answer from someone who works for Atlassian here. You may have already seen this question.

The thing is, your email is how Atlassian knows who you are. It is the identity of your account. If you cannot access it, how is Atlassian supposed to know that the account belongs to you? Anyone can "claim" a Trello account belongs to them, and this, along with your password, is how Atlassian proves your claim and keeps your account secure from unauthorized access. Atlassian has a duty to do this.

If there is ANY way for you to regain access to the email account, like re-creating it, following the domain's procedure for regaining access, or reaching out to its current owner, that is your best bet and the easiest route to securing all of your accounts. I don't know how you lost access to your email, but, in many cases, there is a special policy in place to regain access to your email. Email providers/employers understand this kind of situation happens and may be willing to work with you.

You're free to reach out to Atlassian directly and see if you can get a different answer, but, from their perspective, they likely will want to prove your identity, and it's possible that you may not be able to do that in your current situation.

Be sure to explore all of your options, and I do hope you are able to regain access to your Trello account!

For what it's worth, you can back up your Trello data, and I highly recommend you do that as often as feasible so that you have it in a situation where you cannot log in.