Rank not working

Question

I have projects setup using Greenhopper and I have the Rank field enabled.

On the Plannign Board I can drag my items up and down to reorder them but when I move onto another screen and come back again the changes revert back. Looking at it again when I reorder the Jiras they physically move on the screen but the value in the Rank field does not change.

Any suggesttions?

Mark Stocker2 · Answer

I went through this with Atlassian supoprt and I had to add in the Global Rank field where I only originally had the Rank field. Not too sure why this is but anyway it works!

Thomas Schlegel · Answer

Hi Mark,

have you tried optimizing or repairing the rank field ? Sometimes we had a problem with the order of tasks and their subtasks. After optimizing the rank field, everything was fine again.

Best regards

Thomas