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RESOLVED tab, where it's coming from ?

Ratom

Hi,
I got very confused to see this RESOLVED tab on the right pane while viewing issue.
Where I can configure and remove it ?

I'm on CMP agile project.

Appreciate you help.

For some other projects I have ACTION tab for the same Jira Cloud instance , upon clicking on it I have pop up <From Automation> without any other details.

is this part of WorkFLow?

THanks

Ratom

Accepted answers

Mikael Sandberg

What you see next to the Done status is the resolution, this is what tells Jira if the item is closed or not. You should never create/use a resolution called unresolved/none, any issues that has the resolution field set to a value are considered as resolved. You can learn more about best practices using the resolution field in this KB.

The KB mention that you can use a workflow transition to set/change the resolution on existing work items. Another option is to use an automation to do this, that way you do not have to change the workflow.

Murat Seven

Hi @Ratom

Adding to Mikael's suggestions.

Let me walk you through the most commonly used method for setting the Resolution field.

First, go to the Workflow page (Settings → Issues → Workflows). Here, you can set the Resolution field to a fixed value. For example, for the "Done" status, you can set the Resolution value to "Done." To achieve this, you can use a Post Function in your workflow.

For more details:

To prevent users from editing the Resolution field:
If you have a single screen for your issue type, go to: <baseURL>/secure/admin/ViewFieldScreens.jspa
Click Copy next to the default screen and rename it (e.g., <ProjectKey>/<IssueType>Edit Screen).
Click Configure on the newly created screen and remove the Resolution field.
Then, go to Project Settings → Screens (https://<baseURL>/plugins/servlet/project-config/<projectKey>/screens) and click Edit for the required issue type.
Finally, click Associate an issue with a screen and select the newly created screen for the Edit issue screen.
This setup will ensure the Resolution field is automatically set and prevents users from manually editing it.

ACTION tab:

The Action button displays both self-reflecting transitions in the workflow as well as manual trigger automations.

the self-reflecting transitions now appear under the Actions menu instead of the workflow transitions menu. The example below shows two types of self-reflecting transitions in a simple workflow and how they appear in the Actions menu.

If the answer helps, please accept the answer.

Best regards,

Murat Seven

Joseph Chung Yin

@Ratom

To supplement what @Mikael Sandberg stated, "Unresolved" is the default internal representation of NULL value for the "Resolution" field"

From the image that you shared, it means that when your issue's status changed to the terminal status (i.e. DONE), your WF transition is not setting the value for the Resolution field at all. This is a problem because, the Resolution field population is always controlled via the WF transition to the terminal status.

It needs to be fixed.

Hope this helps.

Best, Joseph Chung Yin

All comments

Mikael Sandberg

One more thing to note, any time you add the resolution to a screen it will become a required field, so you should only add it to a screen that is associated with a transition to a done status and the user should be able to pick the resolution.

Murat Seven

Hi @Ratom

Adding to Mikael's suggestions.

Let me walk you through the most commonly used method for setting the Resolution field.

For more details:

ACTION tab:

The Action button displays both self-reflecting transitions in the workflow as well as manual trigger automations.

the self-reflecting transitions now appear under the Actions menu instead of the workflow transitions menu. The example below shows two types of self-reflecting transitions in a simple workflow and how they appear in the Actions menu.

If the answer helps, please accept the answer.

Best regards,

Murat Seven

Joseph Chung Yin

@Ratom

To supplement what @Mikael Sandberg stated, "Unresolved" is the default internal representation of NULL value for the "Resolution" field"

It needs to be fixed.

Hope this helps.

Best, Joseph Chung Yin

Ratom

Thanks Mikael,
I've tested it, when I set Status = Done, I have popup windows to set resolution like below, I put something into both those fields and do SUBMIYT RESOLUTION and after this I still have it UNRESOLVED.

I will check all WorkFlow details , that might be the problem.

Ratom

Thanks Joseph,
I'm going to dive into it !!! This is most likely caused the problem.

In my client Instance we have to many projects + PM'ers who setting their own WF, custom fields, etc.. This happened when we added new custom field for whole instance, which require to manipulate screens and change screen schemas.

Thansk to all again

Ratom

Thanks Murat, I will test it.
Not sure if I can accept answer from all you, or can do only single. -)

is this option by Project level?

for project in question I have this WF, which is very generic, but I need to learn how to check default value for Resolution. looks very generic.

All info is super valuable for my experience.

Ratom

Not sure if I can accept answer from multiple people, or can do only single.

All info is super valuable for my experience.

Thanks again

Ratom

re: "Unresolved" is the default internal representation of NULL value for the "Resolution" field"

I put some values into both field of Resolution pop-up, so something is not right.

I will try to kill this pop-up completely , do you think it's possible.?

Ratom

Thanks , I've added POST To set Resolution = DONE.

Ratom

Thanks Joseph again,

re: <your WF transition is not setting the value for the Resolution field at all>

I've checked my WF, there is no option to set any default for RESOLUTION type, how It can be fixed?

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