Based on one entry thru service desk, we would like to create several sub-tasks in our team automatically. Is that possible? Example: * new user request -> entry in Service Desk with a specific issue type * based on variables (different systems and/or requirements for the new user) create one or more sub tasks to define a user id, setup logins for different systems, buy hardware, etc. etc. * possibility to create sub-tasks immediately?

Create on Transition for JIRA provides post functions for doing this. In your case review the following specific pages: * Create Subtask post function * Substitution variables * How to create multiple issues * How to create subtasks on initial issue create

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can i create sub tasks automatically

IT Support_1bxq6x

Based on one entry thru service desk, we would like to create several sub-tasks in our team automatically.

Is that possible?

Example:

new user request -> entry in Service Desk with a specific issue type
based on variables (different systems and/or requirements for the new user) create one or more sub tasks to define a user id, setup logins for different systems, buy hardware, etc. etc.
possibility to create sub-tasks immediately?

Accepted answers

Bob Swift

Create on Transition for JIRA provides post functions for doing this. In your case review the following specific pages:

All comments

Alexej Geldt

its definitely possible. We have written a plugin that is doing similar tasks. i didn't quite understand what would be your trigger to create those subtasks? When issue of certain issue type is created?

Bob Swift

Create on Transition for JIRA provides post functions for doing this. In your case review the following specific pages:

Danny Coleman

Just to add a little more to this plugin is ingrained in our workflow (hi, Bob!) - you'd want to add the "Create Subtask" post-function in the Create transition of the Service Desk issue's workflow. Be sure to move the "Create Subtask" post-function so that it fires after the "Creates Issue Initially" post-function!

Bob Swift

Good point . I added a reference to the page (#4) in the answer.

IT Support_1bxq6x

Hi Alexej, The trigger would be a field with multiple selections possible (multi-select). To be more specific: the entry is a "new user form" entered by a manager i.e. and linked to an issue type. Custom field "Systems" with a multi-select option, so at the request of a new user multiple systems can be defined. As a result multiple sub-tasks are created to define the new user for several systems, each with it's own owner.

IT Support_1bxq6x

Hi Bob, If I understand correctly, the post-function "Create Subtask" is created and provided by your add-on to Jira?

Joshwa Marcalle

Hi,

Yes, we use this: https://marketplace.atlassian.com/plugins/ASP/cloud/overview

Monique vdB

@Joshwa Marcalle, please see our guidelines for vendors. Specifically, you need to identify that you are a vendor and also avoid spamming threads (particularly outdated threads) with links to your plugin.

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